Refund policy

Refund & Return Policy

At Heritage Gifts Company, we want you to love what you ordered. If you're not completely satisfied, we're here to make it right.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• Unused and in the same condition you received them
• In the original packaging (if applicable)
• Accompanied by proof of purchase (order number or receipt)

Non-returnable items:

• Items marked as final sale
• Gift cards

How to Start a Return

Email us at support@heritagegiftscompany with your order number and the reason for your return. We'll respond within 1–2 business days with return instructions.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

Exchanges

If you received a defective or damaged item, we'll replace it at no cost to you. Just email us at support@heritagegiftscompany.com within 30 days of delivery with a photo of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at support@heritagegiftscompany.com  and we'll look into it.